Our Commitment to Integrity, Professionalism & Exceptional Service
t Stith Plumbing & HVAC, our reputation has been built over decades of honest work, fair pricing, and a deep commitment to serving our community. Our Code of Ethics reflects the standards we uphold every day—guiding how we treat our customers, our team, and our trade.
These principles ensure that every technician, plumber, and staff member delivers service that is worthy of the Stith name.
1. Integrity in Every Action
We conduct ourselves with honesty and transparency at all times.
-
We provide accurate information and straightforward explanations.
-
We never recommend unnecessary repairs or services.
-
We honor our commitments and take responsibility for our work.
2. Respect for Our Customers
We treat every home and business as if it were our own.
-
We arrive on time, prepared, and professionally dressed.
-
We communicate clearly, respectfully, and without pressure.
-
We protect property, clean up after ourselves, and leave the space better than we found it.
3. Commitment to Quality Workmanship
We take pride in doing things right the first time.
-
We follow industry best practices and all applicable codes.
-
We use high-quality materials and trusted brands.
-
We continually improve our skills through training and certifications.
4. Fair & Transparent Pricing
Our customers deserve clear, honest pricing—no surprises.
-
We provide upfront estimates before work begins.
-
We explain all options so customers can make informed decisions.
-
We stand behind the value and quality of the services we provide.
5. Safety Above All
We maintain the highest safety standards for our team and our customers.
-
We follow all OSHA and industry safety guidelines.
-
We ensure equipment is handled and installed properly.
-
We prioritize a safe work environment in every project, big or small.
6. Respectful Communication
We listen first, then work to solve the problem.
-
We communicate in a courteous, professional manner.
-
We answer questions honestly and completely.
-
We keep customers informed throughout the entire service process.
7. Responsibility to Our Community
As a long-standing local business, we take pride in serving our neighbors.
-
We support local families, organizations, and community efforts.
-
We maintain a reputation built on trust, dependability, and care.
-
We strive to be a positive example of professionalism in the trades.
8. Commitment to Continuous Improvement
The industry evolves—and so do we.
-
We embrace new technologies that improve comfort and efficiency.
-
We invest in training to deliver better, safer service.
-
We encourage innovation while honoring Stith’s long-standing values.
9. Accountability & Trust
Every team member represents the Stith name.
-
We take personal responsibility for our conduct and our craftsmanship.
-
We stand behind our work with integrity and pride.
-
We earn trust through consistent excellence, day after day.
The Stith Standard
At Stith Plumbing & HVAC, our Code of Ethics isn’t just a page—it’s the foundation of who we are. It guides our decisions, shapes our service, and ensures that every customer experience reflects the values we’ve upheld for more than 60 years.